Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs

What is Aquarium Barcelona?

Aquarium Barcelona is a public aquarium located in Port Vell, Barcelona, featuring 35 aquariums with over 11,000 animals from around 450 species.

When was Aquarium Barcelona opened?

The aquarium first opened its doors on September 8, 1995.

How many animals are housed at Aquarium Barcelona?

The facility is home to approximately 11,000 animals representing around 450 species.

What is special about the ocean tank?

The ocean tank holds 3.7 million liters of water and features an 80-meter underwater shark tunnel.

Is Aquarium Barcelona suitable for families with children?

Yes, the aquarium offers family-friendly activities, including the interactive Explora! Children’s area.

Are shark experiences available at the aquarium?

Yes, visitors can participate in shark diving and other shark-related activities.

Does Aquarium Barcelona offer guided tours?

Yes, guided visits are available to enhance the visitor experience.

Is Aquarium Barcelona open all year round?

Yes, the aquarium is open 365 days a year from 10:00 AM onwards.

Where is Aquarium Barcelona located?

It is located at Moll d’Espanya del Port Vell, Barcelona, Spain.

Are there special areas for educational programs?

Yes, educational programs cater to infants, primary, and secondary school levels with summer schools included.

Can I visit the tropical and Mediterranean aquariums?

Yes, tickets provide access to both the tropical and Mediterranean aquariums, as well as the oceanarium.

Is Aquarium Barcelona part of any organization?

Yes, it is a member of the Iberian Association of Zoos and Aquaria (AIZA) and the Aspro Parks group.

Are there facilities for hosting events or parties?

Yes, the aquarium offers event spaces for private, corporate, and birthday parties.

What languages is information available in?

Information and ticket purchase options are available in multiple languages, including English, Spanish, Catalan, and French.

Does Aquarium Barcelona participate in conservation efforts?

Yes, the aquarium engages in various conservation and community initiatives such as beach clean-ups.

Are there interactive and immersive exhibits?

Yes, visitors can enjoy interactive areas and an immersive room designed for educational and recreational purposes.

Is there a gift shop at Aquarium Barcelona?

Yes, the aquarium features a gift shop for visitors.

Are there membership cards available?

Yes, membership cards providing various benefits are offered.

Can visitors access Wi-Fi and other amenities?

Wi-Fi and visitor amenities like restrooms and cloakrooms are available, although specific details are not explicitly listed.

Is the aquarium accessible for visitors of all ages?

Yes, Aquarium Barcelona welcomes visitors of all ages and offers activities suitable for families and children.